RingCentral: forward missed calls to LeadClaim
For RingCentral MVP / RingEX. Replace LeadClaim number with the 10-digit number in your welcome email (digits only, no dashes).
Admin Portal (or the app) → Settings → Phone → Call handling → Business hours → Ring my devices → under If calls are not answered, choose Forward to external number and enter the LeadClaim number.
In the After hours tab, choose Forward all calls → external number → LeadClaim number.
If calls hit a call queue or IVR first, set the queue's overflow / no answer action to forward to the external LeadClaim number.
Make sure the number's call handling isn't sending missed calls to voicemail first. Voicemail would answer before LeadClaim.
Test it (2 minutes)
- From a different phone, call your business number.
- Don't answer. Let it ring.
- LeadClaim should pick up after your ring delay. Say "this is a test."
- Check that the lead text arrives on your alert cell.
- Call again while you're on another call to test busy forwarding.
Codes and portal menus are current as of October 2026, but carriers change them. If a step doesn't match what you see, email hello@leadclaim.co or call your carrier, and we'll get it working.
Wait for your approval: turn on forwarding only after you've heard and approved your test-call recordings.