Your crew is on a roof. LeadClaim is on the phone.
After a storm, homeowners call down the list of roofers, and whoever calls back first has the best shot at the inspection. LeadClaim answers the calls you can't, flags water coming in as urgent, and texts you the name, address, damage, and insurance status about a minute after the call ends.
Demo tip: call and pretend you're a homeowner with a leak, a backed-up drain, no heat or AC, or storm damage to the roof. Use any address. It takes about 2 minutes, and it's what your callers would hear.
It knows which calls can't wait
Defaults we start from. You set the final emergency rules and on-call contacts during onboarding.
| Call type | What the assistant does |
|---|---|
| Water coming in right now | Tells the caller not to go on the roof and to stay clear of wet lights or outlets, marks it urgent, and alerts your on-call contact. |
| Storm or wind damage, no active leak | Takes the address and what they can see from the ground, asks about an insurance claim, and books an inspection or a callback. |
| Tree or debris on the roof | If anyone is hurt or there are downed power lines, tells them to call 911. Otherwise takes the details and alerts you. |
| Insurance claim or adjuster calls | Records whether a claim is filed, the carrier if they know it, and any adjuster appointment the homeowner mentions. |
| Inspection or estimate request | Collects the address, roof age if known, and best times, then books or flags a callback. |
| Existing job, warranty, or billing | Takes a short note and routes it to the office for the next business day. |
What are missed calls costing you?
Move the sliders to match your company. This is a rough estimate, not a promise. Use your own numbers.
Benchmarks: only 52% of calls to home-services businesses are answered by a person, so about 48% are not (65% are answered when you count only calls longer than 15 seconds, which filters out misdials and quick hang-ups) (Invoca, 2026 home-services benchmarks). Sample tickets are US national averages: Plumbing ~$341, the 2026 average Plumbing repair (Angi, 94,386 verified projects). HVAC ~$1,205, the 2025 average HVAC repair revenue per job (Housecall Pro platform data). Roofing ~$1,174, the 2026 average roof repair (Angi, 32,999 verified projects). Plumbing + HVAC ~$773 is the simple average of the Plumbing and HVAC figures. Calculator defaults are rounded to the nearest $50. Your own average ticket is the number that matters.
$0 a year, from about 0 jobs a month.
Full Coverage is $497/mo. It pays for itself if it saves 1 job a month at your average ticket.
Stop losing those callsEvery call ends with a text on your phone
Name, callback number, address, the problem, urgency, and a recording link, about a minute after the caller hangs up. Here's a sample call and the text it produces.
Queen City Roofing (fictional) · after hours · about 2.5 minutes
Assistant: Thanks for calling Queen City Roofing. This is the company's virtual assistant, and this call may be recorded. Is something leaking right now, or can I help you set up an inspection or estimate?
Caller: We had that storm last night and now there's water coming through the ceiling in the bedroom.
Assistant: Sorry you're dealing with that. Please don't go up on the roof. If the water is near a light or an outlet, stay clear of it. I'm marking this as urgent so the crew lead gets an alert now. What's your name?
Caller: Chris Patel.
Assistant: Thanks, Chris. What's the address?
Caller: 512 Birch Hollow Lane, Matthews.
Assistant: That's 512 Birch Hollow Lane in Matthews. Is the number you're calling from the best one for a callback?
Caller: Yes.
Assistant: Are you planning to file an insurance claim, or not sure yet?
Caller: Probably. I want someone to look at it first.
Assistant: Got it. I've noted that you'd like an inspection and may file a claim. Someone from the team will call you back shortly to set up a time. Anything they should know, like a gate code or pets?
Caller: No, that's it.
Assistant: Thanks, Chris. You're all set.
- Emergencies alert your on-call cell right away.
- Callers who ask get a confirmation text from your company's own number, once your texting registration clears (we file it for you, usually within a week).
- A recording and transcript for every call.
- Monthly report: calls caught, after-hours share, emergencies, booked jobs, and estimated revenue at your average ticket.
Your crew answers when they can. LeadClaim picks up when they can't.
No new number, no app to learn. Calls you miss ring through to your assistant in seconds.
Forward
Turn on conditional call forwarding (no answer, busy, unreachable). It takes 2 minutes, and we give you carrier-specific steps.
Answer
A trade-trained assistant answers on the first ring, introduces itself as your company's assistant, and takes the job details. It picks up whenever you can't: on a job, after hours, weekends, or holidays.
Triage
Gas smell, flooding, no heat in a freeze, no AC with a vulnerable occupant: your on-call cell gets alerted right away.
Text + book
You get a lead text about a minute after the call ends. Once your company's texting registration clears (usually within a week of signup), callers who ask can get a confirmation text too. Calendar booking is set up on request. Monthly report included.
Flat monthly price. No setup fee.
Month to month, cancel anytime. We build it, test it, and manage it. You approve the test calls before anything goes live, and you don't pay until you do.
It starts with a 10-minute setup call: we go over your hours, service area and emergency rules, then set LeadClaim up on your missed calls for one week at no cost and no card on file. You get every lead text and recording. At the end of the week, keep it on a paid plan (After-Hours starts at $297/mo) only if you want to. If you do nothing, it simply turns off. Limited to a few companies a week because we set each one up by hand. Book your setup call · Trial terms
- Nights, weekends, holidays
- Up to 300 minutes
- Emergency alerts to your cell
- Lead text to your phone
- Caller confirmation texts (set up on request)
- Monthly report
- Every missed call, 24/7, including daytime calls while you're on a job
- Up to 800 minutes
- Custom on-call rules by time and day
- Same-day script changes
- Everything in After-Hours
- Up to 2,000 minutes
- Calendar booking (set up on request)
- Multiple lines or locations
- Spanish answering (set up on request)
- Everything in Full Coverage
No setup fee. Plans start after your free week, only if you choose to keep it. Overage is $0.25/min beyond plan minutes, and we tell you before it applies. You pay only after approving your test calls.
Want to hear it before you decide? Call the demo line: (980) 455-8257
If LeadClaim doesn't catch at least one call that turns into a paying job in your first 30 days, email us and we'll refund your first month. No forms, no argument. Details
Roofing questions
Will it give Roofing advice or quote a price?
No. It never diagnoses damage or quotes a repair price. It takes the details and, if you want, mentions your free inspection or published fees. Your team gives the advice and the price.
Can it tell storm work from routine estimates?
Yes. You set the rules. By default, water coming into the home is urgent, storm damage without a leak gets a fast callback, and routine estimates get booked or wait in a lead text.
Do you handle insurance-claim calls?
It records the claim status the homeowner gives (filed, planning to file, not sure) and any adjuster date. It doesn't give insurance advice.
Do I have to change my phone number?
No. You keep your number and turn on conditional call forwarding, which takes about two minutes. LeadClaim only picks up when you don't answer or are busy, or after the hours you choose. Carrier-by-carrier steps.
Will callers know it's AI?
Yes. It introduces itself as your company's virtual assistant and says the call may be recorded. You get every recording, and we tune the script the same day if anything sounds off.
How fast can I be live?
Usually within 48 hours of your setup call. You hear test calls first, and nothing goes live until you approve.
Is there a contract?
No. Month to month, cancel anytime, plus the 30-day one-job guarantee.
Can I try it before I pay?
Yes. Book a 10-minute setup call and we'll run LeadClaim on your missed calls free for 7 days, no card needed. If you want to keep it, pick a plan (After-Hours starts at $297/mo) and the 30-day one-job guarantee starts with your first paid month. If not, it turns off and you owe nothing.
In the Charlotte area? See our Charlotte Roofing answering service page, or LeadClaim for North Carolina Plumbing, HVAC and Roofing companies.