Answering service for North Carolina Plumbing, HVAC and Roofing companies
From Charlotte and Raleigh to Greensboro, Wilmington and Asheville, the calls you miss on a job or after hours are usually the ones that go to the next company on the list. LeadClaim answers them, gets the name, address and problem, sends the emergencies you choose to your on-call cell, and texts you the lead about a minute later. You keep your number.
Demo tip: call and pretend you're a homeowner with a leak, a backed-up drain, no heat or AC, or storm damage to the roof. Use any address. It takes about 2 minutes, and it's what your callers would hear.
The calls North Carolina contractors miss
Most homeowners with a problem don't leave a voicemail. They call the next company. Across home services, only 52% of calls reach a person (Invoca, 2026 home-services benchmarks), fewer than 3% of callers sent to voicemail leave a message (Invoca home-services call data), and nearly 1 in 8 calls to trades businesses comes in outside business hours (ServiceTitan call data, 2025-2026). These are national figures.
Set up for Plumbing, HVAC and Roofing
Each assistant is set up with your service area, the fees you approve, your on-call rules, and the calls that matter in your trade.
Plumbing
Leaks, backups, water heaters and routine calls. Emergencies you choose go to your on-call plumber; everything else waits in a lead text.
Average Plumbing repair: about $350 (exact 2026 national figure: $341) (Angi, 2026).
HVAC
No-cooling and no-heat calls, tune-ups and replacement estimates. It asks who's in the home so your on-call tech knows what's urgent.
Average HVAC repair ticket: about $1,200 (exact 2025 figure: $1,205) (Housecall Pro).
Roofing
Storm calls, active leaks, inspections and estimate requests. Water coming in is flagged urgent, and claim status is recorded as the homeowner gives it.
Average roof repair: about $1,150 (exact 2026 national figure: $1,174) (Angi, 2026).
Across the state, set up remotely
LeadClaim works with companies in Charlotte, Raleigh, Durham, Cary, Greensboro, Winston-Salem, High Point, Fayetteville, Wilmington, Asheville, Concord, Gastonia, Hickory and the towns around them. On the setup call, you tell us your service area, hours and emergency rules. We build your assistant, send you test-call recordings, and nothing goes live until you approve them. You're usually live within 48 hours of the setup call.
How it works
- Turn on conditional call forwarding, so only the calls you miss or can't take go to LeadClaim. Steps for your carrier.
- The assistant answers as your company's virtual assistant, says the call may be recorded, and takes the caller's details.
- Emergencies you define alert your on-call cell right away. Everything else arrives as a lead text with a recording link.
- Caller confirmation texts and calendar booking on Pro are available (set up on request). Monthly report included.
Looking for something broader? See how our missed-call answering service for contractors works.
Flat monthly price. No setup fee.
Month to month, cancel anytime. We build it, test it, and manage it. You approve the test calls before anything goes live, and you don't pay until you do.
It starts with a 10-minute setup call: we go over your hours, service area and emergency rules, then set LeadClaim up on your missed calls for one week at no cost and no card on file. You get every lead text and recording. At the end of the week, keep it on a paid plan (After-Hours starts at $297/mo) only if you want to. If you do nothing, it simply turns off. Limited to a few companies a week because we set each one up by hand. Book your setup call · Trial terms
- Nights, weekends, holidays
- Up to 300 minutes
- Emergency alerts to your cell
- Lead text to your phone
- Caller confirmation texts (set up on request)
- Monthly report
- Every missed call, 24/7, including daytime calls while you're on a job
- Up to 800 minutes
- Custom on-call rules by time and day
- Same-day script changes
- Everything in After-Hours
- Up to 2,000 minutes
- Calendar booking (set up on request)
- Multiple lines or locations
- Spanish answering (set up on request)
- Everything in Full Coverage
No setup fee. Plans start after your free week, only if you choose to keep it. Overage is $0.25/min beyond plan minutes, and we tell you before it applies. You pay only after approving your test calls.
Want to hear it before you decide? Call the demo line: (980) 455-8257
If LeadClaim doesn't catch at least one call that turns into a paying job in your first 30 days, email us and we'll refund your first month. No forms, no argument. Details
North Carolina questions
Do you only work with Charlotte companies?
No. LeadClaim works with Plumbing, HVAC and Roofing companies anywhere in North Carolina, and across the US. Everything is set up remotely over the phone and email, on Eastern time.
Is LeadClaim a contractor?
No. LeadClaim answers the phone for contractors. It doesn't diagnose problems, assess damage, quote repair prices, or give insurance advice. It takes the details and gets them to your team fast.
Do I need a new Charlotte phone number?
No. You keep the number your customers already call and turn on conditional call forwarding, which takes about two minutes. LeadClaim only picks up when you don't answer or are busy, or after the hours you choose. Carrier-by-carrier steps.
How does the free week work?
Book a 10-minute setup call with Justin. We go over your hours, service area and emergency rules, build your assistant, and send you test-call recordings. Once you approve them and turn on forwarding, LeadClaim answers your missed calls free for 7 days with no card on file. Keep it on a plan only if you want to. If you do nothing, it turns off.
Will callers know it's AI?
Yes. It introduces itself as your company's virtual assistant and says the call may be recorded. You get every recording, and we adjust the script the same day if anything sounds off.
Is there a contract?
No. Month to month, cancel anytime, plus the 30-day one-job guarantee.
Start your free week
Four quick fields. Tell us who you are and when to call. It starts with a 10-minute setup call. Then we build your assistant and send you test-call recordings. No card for the free week.
- Fill out this form (under a minute).
- 10-minute setup call with Justin.
- We build and test it, and you get recordings within 48 hours.
- You approve and turn on forwarding. Your free week starts. Keep it on a plan only if you want to.
Connect with Justin
I set up every company's free week myself and call you at the time you pick. If anything on your test calls doesn't sound right, tell me and I'll work on it with you.
Email JustinQuestions? hello@leadclaim.co · Hear it first: (980) 455-8257