Terms of Service
Last updated: October 18, 2026
These Terms govern your use of the LeadClaim website and the LeadClaim managed AI call-answering service (the "Service"). LeadClaim is operated by JUSTCUDE LLC ("LeadClaim," "we," "us"). By submitting a setup form, paying for a plan, or using the Service, you ("Client") agree to these Terms.
1. The Service
LeadClaim builds, tests, and manages an AI phone assistant that answers calls forwarded from the Client's business line, collects caller details, sends emergency alerts and lead summaries to the Client, sends confirmation texts to callers, and provides weekly reports. Features vary by plan, as described on our website at signup.
2. Setup and approval
After you submit the setup form, we build your assistant and send test-call recordings. The Service goes live only after you approve those recordings and turn on call forwarding. You keep ownership of your business phone number.
3. Plans and pricing
- After-Hours: $297 per month, up to 300 minutes.
- Full Coverage: $497 per month, up to 800 minutes.
- Pro: $797 per month, up to 2,000 minutes.
Setup fee: none.
Overage: minutes beyond your plan's monthly allowance are billed at $0.25 per minute. We will notify you before billing overage for the first time and suggest a better-fitting plan if one exists.
Prices are in U.S. dollars and exclude applicable taxes. If the Stripe checkout, invoice, or written agreement sent to you states a different price, that document controls. We may change prices with at least 30 days' email notice. Changes apply from your next billing period.
4. Billing
Plans are billed monthly in advance through Stripe, starting on the day you activate your plan. You authorize recurring charges until you cancel. If a payment fails, we may pause the Service after notice.
5. 30-day one-job guarantee
If, within the first 30 days after your Service goes live, LeadClaim does not capture at least one call that results in a paying job for your business, you may request a refund of your first month's plan fee by emailing hello@leadclaim.co within 45 days of your go-live date. We will issue the refund to your original payment method, with no further conditions. The guarantee applies once per business, to the first month's plan fee (and any setup fee paid). It does not apply to overage charges.
Free 7-day trial
We may offer a business a free 7-day trial of the Service. A trial needs no payment card and carries no charge. It covers missed calls forwarded to the trial line for 7 days from go-live, up to 150 answered minutes. At the end of the trial, the Service stops unless you choose a paid plan; nothing renews automatically. If you choose a paid plan, the 30-day one-job guarantee above starts on your first paid day. During the trial, caller confirmation texts may not be available until your texting registration clears. We may limit trials to one per business and decline or end a trial at our discretion.
6. Month to month; cancellation
There is no long-term contract. You may cancel at any time by emailing hello@leadclaim.co. Cancellation takes effect at the end of your current billing period, and you will not be charged again. Except for the guarantee in Section 5, fees already paid for a billing period are not refunded. You should turn off call forwarding to LeadClaim when your Service ends.
7. Client responsibilities
- Provide accurate business information, service area, hours, pricing you want shared, on-call contacts, and emergency rules, and keep them up to date.
- Set up and maintain call forwarding with your phone carrier.
- Review test calls and promptly report issues.
- Respond to leads and emergency alerts. LeadClaim relays information but does not dispatch technicians or perform services.
- Make sure your use of AI call answering, call recording, and text messaging complies with the laws that apply to your business and your callers.
8. AI disclosure, recording, and limits
The assistant is an AI system, not a human. Its greeting identifies it as your assistant and states that calls may be recorded. It collects information and relays it to you. It does not diagnose problems, give binding estimates, guarantee arrival times, or provide safety, legal, or financial advice beyond the instructions you approve (for example, telling a caller who reports a gas smell to leave the building and call the gas utility or 911). LeadClaim is not an emergency service and is not a substitute for 911.
9. Text messages (SMS)
Program: LeadClaim (JUSTCUDE LLC) sends transactional text messages: new-lead and emergency-call alerts, call summaries, setup updates, and service notices to clients, and request confirmations to callers who ask for one.
Caller confirmation texts for a LeadClaim client's business may be sent from that business's own registered number and under its business name, with LeadClaim as the service provider; all other SMS terms (frequency, rates, STOP/HELP, no sharing) apply.
Opt-in: Clients opt in only by checking the optional, unchecked SMS consent box on our setup form (leadclaim.co/#start) or onboarding form (leadclaim.co/onboarding). Callers opt in only by saying "yes" when our AI phone assistant asks whether they want a text confirmation. Providing a phone number alone is not consent to receive texts. Consent is not a condition of purchase.
Frequency and cost: Message frequency varies. Message and data rates may apply.
Opt-out and help: Reply STOP to any message to opt out (you'll receive one confirmation and no further texts). Reply HELP for help, or contact hello@leadclaim.co or (980) 455-8257. Carriers are not liable for delayed or undelivered messages.
Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and SMS Terms.
10. Availability and third parties
The Service relies on third-party providers, including phone carriers, telephony and messaging providers, AI voice and language processing providers, Formspree (website forms), hosting providers, and Stripe. We work to keep the Service available but do not guarantee uninterrupted or error-free operation, and we are not responsible for outages or errors caused by those providers or by your carrier or call-forwarding settings.
11. No guaranteed results
Apart from the refund guarantee in Section 5, we do not guarantee any specific number of calls, leads, booked jobs, revenue, or other business results.
12. Intellectual property and data
LeadClaim owns its website, prompts, workflows, software configurations, and documentation. You own your business information and the lead and caller data captured for you. You grant us permission to use that data to provide and improve the Service as described in our Privacy Policy.
13. Limitation of liability
To the maximum extent permitted by law, LeadClaim and JUSTCUDE LLC are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities, including from missed, dropped, or mishandled calls. Our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim arose.
14. Changes to these Terms
We may update these Terms. Material changes will be emailed to active clients at least 30 days before they take effect. Continued use of the Service after that date means you accept the updated Terms.
15. Contact
JUSTCUDE LLC (LeadClaim) · hello@leadclaim.co