Every no-cool call answered, on a rooftop at noon or at midnight in July.
When it's 98° and the AC dies, homeowners call down the list until someone answers. LeadClaim answers on the first ring, triages by temperature and who's in the home, and alerts your on-call tech.
Demo tip: call and pretend you're a homeowner with a leak, a backed-up drain, no heat or AC, or storm damage to the roof. Use any address. It takes about 2 minutes, and it's what your callers would hear.
It knows which calls can't wait
Defaults we start from. You set the final emergency rules and on-call contacts during onboarding.
| Call type | What the assistant does |
|---|---|
| No cooling, heat wave | Emergency if it's over 90° outside with elderly people, infants, or medically vulnerable people in the home. |
| No heat in a freeze | Emergency below 40°. Asks about space heaters and frozen pipes. |
| CO alarm or gas smell | Tells them to leave and call 911 from outside. Logs it and alerts you. |
| Burning smell or sparking | Tells them to shut off the system at the breaker, then alerts on-call. |
| Water leaking from the air handler | Tells them to turn the system off, then triages. |
| Tune-ups and quotes | Books a maintenance window or schedules a replacement estimate. |
What are missed calls costing you?
Move the sliders to match your company. This is a rough estimate, not a promise. Use your own numbers.
Benchmarks: only 52% of calls to home-services businesses are answered by a person, so about 48% are not (65% are answered when you count only calls longer than 15 seconds, which filters out misdials and quick hang-ups) (Invoca, 2026 home-services benchmarks). Sample tickets are US national averages: Plumbing ~$341, the 2026 average Plumbing repair (Angi, 94,386 verified projects). HVAC ~$1,205, the 2025 average HVAC repair revenue per job (Housecall Pro platform data). Roofing ~$1,174, the 2026 average roof repair (Angi, 32,999 verified projects). Plumbing + HVAC ~$773 is the simple average of the Plumbing and HVAC figures. Calculator defaults are rounded to the nearest $50. Your own average ticket is the number that matters.
$0 a year, from about 0 jobs a month.
Full Coverage is $497/mo. It pays for itself if it saves 1 job a month at your average ticket.
Stop losing those callsEvery call ends with a text on your phone
Name, callback number, address, the problem, urgency, and a recording link, about a minute after the caller hangs up. Here's a sample call and the text it produces.
Huntersville Air (fictional) · after hours · about 2.5 minutes
Assistant: Thanks for calling Huntersville Air. This is the company's virtual assistant, and this call may be recorded. Is this an emergency, or can I help you set up a service visit?
Caller: Our AC quit. It's 88 upstairs and my mom's staying with us. She's 84.
Assistant: I'm sorry. With your mom there and that heat, I'm treating this as an emergency and alerting the on-call technician now. Meanwhile, keep her in the coolest room with a fan and water. What's your name?
Caller: Maria Gomez.
Assistant: Thanks, Maria. What's the address?
Caller: 2210 Oak Bend Drive, Huntersville.
Assistant: Got it. Is the outdoor unit running at all, or is everything off?
Caller: The fan inside runs but it's blowing warm.
Assistant: Thanks, that helps the tech. Is this number the best one for the callback?
Caller: Yes.
Assistant: The technician will call you back shortly. The after-hours fee is $149, credited toward the repair. Can I text you a confirmation?
Caller: Please.
Assistant: Sent. Stay cool, Maria. Help is on the way.
- Emergencies alert your on-call cell right away.
- Callers who ask get a confirmation text from your company's own number, once your texting registration clears (we file it for you, usually within a week).
- A recording and transcript for every call.
- Monthly report: calls caught, after-hours share, emergencies, booked jobs, and estimated revenue at your average ticket.
Your crew answers when they can. LeadClaim picks up when they can't.
No new number, no app to learn. Calls you miss ring through to your assistant in seconds.
Forward
Turn on conditional call forwarding (no answer, busy, unreachable). It takes 2 minutes, and we give you carrier-specific steps.
Answer
A trade-trained assistant answers on the first ring, introduces itself as your company's assistant, and takes the job details. It picks up whenever you can't: on a job, after hours, weekends, or holidays.
Triage
Gas smell, flooding, no heat in a freeze, no AC with a vulnerable occupant: your on-call cell gets alerted right away.
Text + book
You get a lead text about a minute after the call ends. Once your company's texting registration clears (usually within a week of signup), callers who ask can get a confirmation text too. Calendar booking is set up on request. Monthly report included.
Flat monthly price. No setup fee.
Month to month, cancel anytime. We build it, test it, and manage it. You approve the test calls before anything goes live, and you don't pay until you do.
It starts with a 10-minute setup call: we go over your hours, service area and emergency rules, then set LeadClaim up on your missed calls for one week at no cost and no card on file. You get every lead text and recording. At the end of the week, keep it on a paid plan (After-Hours starts at $297/mo) only if you want to. If you do nothing, it simply turns off. Limited to a few companies a week because we set each one up by hand. Book your setup call · Trial terms
- Nights, weekends, holidays
- Up to 300 minutes
- Emergency alerts to your cell
- Lead text to your phone
- Caller confirmation texts (set up on request)
- Monthly report
- Every missed call, 24/7, including daytime calls while you're on a job
- Up to 800 minutes
- Custom on-call rules by time and day
- Same-day script changes
- Everything in After-Hours
- Up to 2,000 minutes
- Calendar booking (set up on request)
- Multiple lines or locations
- Spanish answering (set up on request)
- Everything in Full Coverage
No setup fee. Plans start after your free week, only if you choose to keep it. Overage is $0.25/min beyond plan minutes, and we tell you before it applies. You pay only after approving your test calls.
Want to hear it before you decide? Call the demo line: (980) 455-8257
If LeadClaim doesn't catch at least one call that turns into a paying job in your first 30 days, email us and we'll refund your first month. No forms, no argument. Details
HVAC questions
Can it sell maintenance agreements?
It can mention your plan and capture interest. Your team closes the sale.
Does it know our equipment brands?
You tell us what you service. It records brand, age, and system type (heat pump, furnace, mini-split) in every lead.
What about replacement estimates?
It qualifies them (system age, square footage, timeline) and books an estimate, or flags them as hot leads.
Do I have to change my phone number?
No. You keep your number and turn on conditional call forwarding, which takes about two minutes. LeadClaim only picks up when you don't answer or are busy, or after the hours you choose. Carrier-by-carrier steps.
Will callers know it's AI?
Yes. It introduces itself as your company's virtual assistant and says the call may be recorded. You get every recording, and we tune the script the same day if anything sounds off.
How fast can I be live?
Usually within 48 hours of your setup call. You hear test calls first, and nothing goes live until you approve.
Is there a contract?
No. Month to month, cancel anytime, plus the 30-day one-job guarantee.
Can I try it before I pay?
Yes. Book a 10-minute setup call and we'll run LeadClaim on your missed calls free for 7 days, no card needed. If you want to keep it, pick a plan (After-Hours starts at $297/mo) and the 30-day one-job guarantee starts with your first paid month. If not, it turns off and you owe nothing.
In the Charlotte area? See our Charlotte HVAC answering service page, or LeadClaim for North Carolina Plumbing, HVAC and Roofing companies.